As of December 18, the shipping companies we do business with for shipping your packages are FedEx, Purolator and now OBIBOX!

OBIBOX offers ultra-fast delivery in 24-48 hours, 7 days a week*, valid for most major areas: Quebec city, Montreal and Toronto (*some exclusions apply).

Orders placed between November 15 and December 17 were shipped by FedEx or Purolator.

Orders placed on or before November 14 were shipped by FedEx, Purolator or Canada Post.

Don't hesitate to contact us if you have any further questions.

Please note:
• No returns or exchanges will be accepted between November 28 and December 3.

• We would like to reassure you that return and exchange times will be adjusted for customers whose delivery has been affected by the Canada Post strike.

We do our utmost to provide you with fast, efficient service. If you'd like to avoid delays, consider choosing the in-store pickup option and enjoy a bonus: we'll double your loyalty points for every order picked up on site!

Delivery times

Due to the high volume of orders in the run-up to the holidays, we'd like to inform you of our current delivery times:

• For Quebec and Ontario, orders placed on or after December 10 cannot be guaranteed for delivery before December 25.
• For the rest of Canada, this deadline is December 8.

To receive your purchases in time for the holidays, remember to choose the in-store pickup option when you order online! In addition to making your life easier, we have a little surprise for you: we double your loyalty points when you opt for this option.

Returns & exchanges

To better manage the busy holiday season:

• No returns or exchanges will be accepted between November 28 and December 3.
• No price adjustments will be made on previous purchases during the Black November promotions.

We understand the importance of your gifts and have adjusted our policy for this special period:

• Exchanges of holiday gifts purchased after November 1 will be accepted until January 6, in accordance with our usual policies. This includes products purchased at regular price, unused and in their original, undamaged packaging.
• We would like to reassure you that return and exchange times will be adjusted for customers whose delivery has been affected by the Canada Post strike.

We thank you for your understanding and cooperation in helping us provide optimal service during this effervescent period. If you have any further questions, please don't hesitate to contact us!

On your invoice, the GST (5%) is calculated automatically and the QST (9.975%) appears once you have entered your postal code. This is why the amount is adjusted once the billing address is entered.

Certain clothing items, shoes, flotation jackets, and footmuffs may have different prices depending on the size selected.

For armchair inquiries, we recommend contacting our team at info@charlotteetcharlie.ca.

Prices are generally the same online and in-store but may vary depending on products and sale periods.

These promotions are determined by the manufacturers, who set a discount on their products for a specific period.

We offer you a 10% discount on your purchases upon presentation of the APJQ card (Association of Parents of Twins and More in the Quebec Region) or proof of identity of the twins (ultrasound, health insurance cards, presence of the twins in store).

Once the proof is registered in your file, you get the discount on your transactions in store, by phone or email (not available on the online store). This discount is valid for parents only on products at regular price and cannot be issued on our exclusions or combined with another promotion.

Exclusions from our promotions are brands that manufacturers do not allow us to issue discounts on. These brands are:

Arico, Babybjörn, Babyzen, Birdz, Bouton Jaune, Britax, Bugaboo, Bumbleride, C&C gift cards and gift boxes, Charlie Crane, Clek, Connetix, Cybex, Diono, Émoi Émoi, Evenflo, Guzzie+Guss, Happymess, Jaymar BB, Jellycat, Kickers, LEGO, Le Toy Van, Love to dream, Maileg, Maxi-Cosi, Medela, Monte, Moonie, Moulin Roty, Native, Noppies, Nuna, Olang, Olli Ella, Peg Perego, Petit Coulou, Quincy Mae , Salus, Scoot & Ride, Silver Cross, Stokke, Stonz, Thule, Uppababy, Veer, Vilac and Wild & Sof

We invite you to write to us at info@charlotteetcharlie.ca or book an appointment.

The products shown on our website represent the inventory of our distribution center and our boutique.

Items that are no longer available in inventory are automatically removed from the online store. They are therefore no longer available for a certain period of time. However, you can contact us by email to subscribe to our customer list and be contacted when the products are available again.

For car seats and strollers, it is possible to place a special order with a deposit of the amount of the desired item. You will therefore be notified when the product has arrived in store so that you can pick it up. Special orders can be placed in store or by phone during our usual opening hours.

Special orders are final sale and cannot be cancelled or returned. Please contact us with any further questions.

Charlotte & Charlie's expert team does not install car benches but is happy to test the bench in your car by appointment. This way, you can be sure that you are getting the best bench available, while being suitable for your vehicle.

Please refer to the "specifications" section of the product page on our online store to find out the specific lifetime of your car seat.