DELIVERY TIMES

• Due to the current high volume of orders, we cannot guarantee that orders placed online from December 15th will be delivered before December 25th.
• If you want to receive your order on time, please choose in-store pickup when ordering online.
  

RETURNS & EXCHANGES

• Due to high traffic, we will not be accepting returns or exchanges between November 28th and December 3rd.
• No price adjustments on any previous purchases will be made during the Crazy November promotion period.
• Holiday gift exchanges purchased after November 1 are permitted through January 6 under normal policies: regular priced purchase intact in original packaging

DELIVERY BEFORE DECEMBER 25

• Due to the current high volume of orders, we cannot guarantee that orders placed online from December 15th will be delivered before December 25th.
• If you want to receive your order on time, please choose in-store pickup when ordering online.

RETURNS & EXCHANGES

• Holiday gift exchanges purchased after November 1 are permitted through January 6 under normal policies: regular priced purchase intact in original packaging

On your invoice, the GST (5%) is calculated automatically and the QST (9.975%) appears once you have entered your postal code. This is why the amount is adjusted once the billing address is entered.

Certain clothing items, shoes, flotation jackets, and footmuffs may have different prices depending on the size selected.

For armchair inquiries, we recommend contacting our team at info@charlotteetcharlie.ca.

Prices are generally the same online and in-store but may vary depending on products and sale periods.

These promotions are determined by the manufacturers, who set a discount on their products for a specific period.

We offer you a 10% discount on your purchases upon presentation of the APJQ card (Association of Parents of Twins and More in the Quebec Region) or proof of identity of the twins (ultrasound, health insurance cards, presence of the twins in store).

Once the proof is registered in your file, you get the discount on your transactions in store, by phone or email (not available on the online store). This discount is valid for parents only on products at regular price and cannot be issued on our exclusions or combined with another promotion.

We adjust the price of certain products sold by competitors, according to the following criteria: the business has physical facilities and does not operate exclusively online, the business is not part of a high-volume chain (BestBuy, Walmart, etc.), the adjustment will only be made on the exact product (model and color), the item must be in inventory at the competitor and at Charlotte and Charlie.

Exclusions from our promotions are brands that manufacturers do not allow us to issue discounts on. These brands are:

Arico, Babybjörn, Babyzen, Birdz, Bouton Jaune, Britax, Bugaboo, Bumbleride, C&C gift cards and gift boxes, Charlie Crane, Clek, Connetix, Cybex, Diono, Émoi Émoi, Evenflo, Guzzie+Guss, Happymess, Jaymar BB, Jellycat, Kickers, LEGO, Le Toy Van, Love to dream, Maileg, Maxi-Cosi, Medela, Monte, Moonie, Moulin Roty, Native, Noppies, Nuna, Olang, Olli Ella, Peg Perego, Petit Coulou, Quincy Mae , Salus, Scoot & Ride, Silver Cross, Stokke, Stonz, Thule, Uppababy, Veer, Vilac and Wild & Sof

We invite you to write to us at info@charlotteetcharlie.ca or book an appointment.

The products shown on our website represent the inventory of our distribution center and our boutique.

Items that are no longer available in inventory are automatically removed from the online store. They are therefore no longer available for a certain period of time. However, you can contact us by email to subscribe to our customer list and be contacted when the products are available again.

For car seats and strollers, it is possible to place a special order with a deposit of the amount of the desired item. You will therefore be notified when the product has arrived in store so that you can pick it up. Special orders can be placed in store or by phone during our usual opening hours.

Special orders are final sale and cannot be cancelled or returned. Please contact us with any further questions.

Charlotte & Charlie's expert team does not install car benches but is happy to test the bench in your car by appointment. This way, you can be sure that you are getting the best bench available, while being suitable for your vehicle.

Please refer to the "specifications" section of the product page on our online store to find out the specific lifetime of your car seat.